App Sync Issues
Fix problems when syncing apps with App Store Connect.
App Sync Issues
Sync Takes Too Long
Cause: Large apps with many versions, localizations, or reviews can take longer.
Fix:
- Wait for the sync to complete — don't close the browser.
- If it seems stuck, refresh the page and try again.
Missing Metadata After Sync
Cause: Only the editable (latest) version's metadata is synced.
Fix:
- Make sure your app has a version in "Prepare for Submission" or "Ready for Review" state.
- Sync again after creating a new version in App Store Connect.
Version Status Shows Unexpected States
Common states you might see:
- Prepare for Submission — Editable version, ready for your changes.
- In Review — Apple is reviewing this version.
- Ready for Distribution — Approved and live (or scheduled).
- Rejected — Apple rejected this version. Check the Rejection tab for details.
Note: Old versions with states like "Replaced by New Version" or "Removed from Sale" are automatically filtered out.